Jennifer Grado is Vice President, Customer Transformation at Toronto Hydro with more than 20 years of experience across the energy sector. She works at the intersection of customers, infrastructure, and system transformation – leading change that delivers measurable outcomes for both customers and communities. Jen brings a rare combination of frontline customer insight and large-scale capital delivery experience, enabling her to translate complex technical investments into customer-centric solutions. Known for bringing engineering discipline with customer strategy, she ensures infrastructure decisions are grounded in real customer needs and long-term system value.
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